PRIVACY POLICY

1. Introduction

Welcome to levelmeshtray (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website (www.levelmeshtray.com) and informs you about your privacy rights and how the law protects you.

For the purposes of the General Data Protection Regulation (GDPR) and other applicable European data protection laws, the data controller responsible for your personal information is levelmeshtray.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, and title.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial and Transaction Data: Includes details about payments to and from you, and other details of products you have purchased from us. Please note that all payment processing is handled by Stripe. We do not store or collect your complete payment card details.
• Systems Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, and operating systems used to access this website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing and fulfilling your order).
• Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

4. Payment Processing and Disclosures

We share relevant personal data with essential service providers to fulfil our contract with you.

All payments on www.levelmeshtray.com are processed directly by Stripe. When you make a purchase, Stripe collects, uses, and processes your payment information to execute the transaction. We share necessary transaction data with Stripe strictly to facilitate your payment. Stripe acts as an independent data controller for the financial information it processes. We encourage you to review Stripe’s official privacy documentation on their website to understand exactly how they handle your personal data.

5. International Data Transfers

We sell products to customers within Europe. However, some of our essential service providers (such as Stripe) may be based outside the European Economic Area (EEA) or the United Kingdom (UK). Whenever we transfer your personal data out of the EEA or UK, we ensure a similar degree of protection is afforded to it by ensuring that appropriate legal safeguards, such as Standard Contractual Clauses approved by the European Commission, are implemented.

6. Data Protection Measures

We have put in place appropriate organisational and operational measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

Please be aware that no data transmission over the internet or storage system is entirely without vulnerabilities, and we cannot state absolute conditions regarding data transmission.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To comply with European tax and accounting laws, we are legally required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a period of six (6) years after they cease being customers. In some circumstances, you can ask us to delete your data (see “Your Legal Rights” below).

8. Your Legal Rights

Under European data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request the transfer of your personal data.
• Withdraw consent at any time.

If you wish to exercise any of the rights set out above, please contact us at the details provided below. We aim to respond to all legitimate requests within 30 days. If your request is particularly complex or you have made a number of requests, we will notify you and keep you updated.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us via the details below:

Data Controller: levelmeshtray

Email Address: drying@levelmeshtray.com

Website: www.levelmeshtray.com

We monitor our inbox actively and aim to reply to all customer inquiries within 2 days.